The principals of our firm bring decades of change management, strategic marketing planning, public relations, sales, business process improvement and organizational development experience to each engagement.
Our experience base includes leadership of internal consulting organizations in global manufacturing and service companies, public sector management, university teaching and research, book publishing and thought leadership for several global consulting firms prior to the establishment of City Square.
Performance and Organization Development Services
“Your organization is perfectly designed to get you the
results that you are getting today.” If
you desire a different result, it makes sense to understand your internal
strengths and weaknesses,
Competency Identification and Development – What skills,
knowledge and behaviors lead to high performance in your organization? Is there
a unique combination of competencies that your most successful people
demonstrate on a day-to-day basis that leads to successful execution, customer
satisfaction and achievement of key results? Do people demonstrating these
competencies differentiate your organization in a crowded marketplace, giving
substance to your brand?
Using a proven approach for competency
identification and validation, City Square can help your organization develop a
competency model reflects your uniqueness, strengths and values. Experience has shown us that such tailored
competency models have application in selection, leadership development and
training. A well-formed model can become the centerpiece
for human capital development, serving as a benchmark for continuous
improvement and sustained organization success.
Sustainable Change Management– Have you re-organized, merged
with another firm or simply changed directions? Then, you know about resistance
Why not bring in the pros of City Square to ensure that change is
sustainable? With more than 30 years of experience in organizational change
management, City Square has helped large and small, public and private firms
successfully navigate the change process.
Recent engagements have included
large group process change workshops for a diverse group of over 600
participants, and a realignment of key teams within a governmental
agency. Other engagements have focused on redesigning and re-engineering
the hiring process for a large department within an organization.
Productive meetings and workshops do not just happen. They require careful, collaborative planning,
flawless logistics, clarity of purpose, opportunities for participation and reflection,
in-the-moment problem solving and efficient knowledge capture and
Participants should feel that they are being heard,
their contributions are valued. Leaders
should know when to intervene, and when to let go. Facilitators should
ensure that the setting is safe for everyone, allowing a free exchange
of ideas, challenges, fears and aspirations.
City Square collaborates with
clients, partner organizations (see Partnerships) and other key
stakeholders in the aligning meeting goals, planning meeting activities, on-site
facilitation and meeting management, and post-meeting documentation.
Competitive Analysis and Marketing Services
You understand your business, perhaps better than anyone
else. However, the internal influence of your current messaging, and the
distractions of your company’s problems and pressures, may make it difficult
for you to view your current situation in an impartial and unbiased way.
City Square can help you understand which
market conditions are working for you or against you, and how to deal with them.
Our service offerings include:
Competitive Landscape Analysis –When you want a quick but
thorough look at your competitors...what value they offer their customers, how
they differentiate themselves from you, who their customers are, how they go to
market and who bankrolls them, ask City Square.
Using insights gained from our
ethically gathered information, you can sharpen your differentiation and gain a
valuable competitive edge.
Win/Loss Discovery Process – Do you know what drives your
customers’ decision to buy from you versus your fiercest competitor? Is it
buyer values and perceptions, internal processes and politics, reactions to
your sales force’s interaction? What is the "deciding factor?"